Terms and Conditions

Last updated: October 2025
Entity: Bebiotica, Rotterdam, The Netherlands

These Terms and Conditions apply to all online sales, offers, and services provided by Bebiotica, through the website www.bebiotica.com.

By placing an order or using our website, you agree to these Terms and Conditions.

1. Company Details

Bebiotica
Rotterdam, The Netherlands
Email: info@bebiotica.com

2. Applicability

These Terms and Conditions apply to all offers, orders, and agreements between Bebiotica and consumers or business customers, unless explicitly agreed otherwise in writing.

3. Products and Information

Bebiotica develops and sells nutritional supplements and related products for honey bees.
We aim to provide accurate product descriptions and images. Minor variations in packaging or composition may occur due to ongoing product improvements.

4. Prices and Payment

  • All prices are listed in euros (€) and include 9% or 21% VAT, unless otherwise stated.

  • Payment must be made in full before shipment, using the payment methods offered on the website.

  • Bebiotica reserves the right to adjust prices at any time, but such changes do not affect confirmed orders.

5. Orders and Agreement

An agreement is concluded once payment has been successfully processed and Bebiotica confirms the order by email.
Bebiotica reserves the right to refuse or cancel orders in cases of suspected fraud, supply limitations, or incorrect pricing.

6. Delivery

  • Orders are shipped within the stated timeframe after payment confirmation.

  • Delivery times are estimates and not guaranteed.

  • Bebiotica is not responsible for delays caused by carriers or external circumstances.

  • Ownership of the goods transfers to the buyer upon full payment.

7. Right of Withdrawal (Consumers)

In accordance with the Dutch Distance Selling Act (Wet Koop op Afstand), consumers have the right to cancel their purchase within 14 days of receiving the product, without stating a reason.

To exercise this right:

  • Notify us by email at info@bebiotica.com within 14 days.

  • Return the product unused, undamaged, and in its original packaging within 14 days of notification.

  • The cost of return shipping is the responsibility of the consumer.

Upon receipt of the returned goods, Bebiotica will refund the purchase amount (excluding shipping) within 14 days.

Note:
For hygienic and safety reasons, opened or used products cannot be returned.

8. Returns for Business Customers

Business-to-business (B2B) sales are final unless the product is defective or delivered incorrectly.
Defects must be reported within 5 working days of receipt.

9. Warranty and Liability

  • Bebiotica guarantees that its products meet the stated specifications and are suitable for their intended use.

  • Our products are designed exclusively for use in beekeeping and are not intended for human consumption.

  • Bebiotica’s liability is limited to the value of the product supplied. We are not responsible for indirect or consequential damages, such as colony loss or production impact.

10. Data Protection

We handle personal data in accordance with our Privacy Policy, available on our website.

11. Force Majeure

Bebiotica shall not be liable for delays or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, war, strikes, or transport disruptions.

12. Applicable Law and Disputes

All agreements are governed by Dutch law.
Any disputes will be submitted to the competent court in Rotterdam, The Netherlands.

13. Contact

For questions or complaints, please contact:
Bebiotica
Email us by using the form here.
Rotterdam, The Netherlands